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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Bell

June 6, 2025

5  out of  5
rating by William Bell
"Insurance is insurance, but Customer Service can set an agency apart. I had an issue recently on my billing that seemed like a human error (turned out to be a system error), and was quite frustrating. But I spoke with Leigha, and her patience, kindness and efficiency were exceeded only by the way she went above-and-beyond to make sure I was satisfied with the resolution. I was more than pleasantly surprised. I wish more CSA's would take a page (or 10) from Leigha's playbook."
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Ethan Morton

May 30, 2025

5  out of  5
rating by Ethan Morton
"Natasha was extremely helpful when I needed renters insurance and even helped me bundle with my auto insurance!"
We responded:
"Thank you, Ethan. That is a very kind response. We look forward to working with you!"
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Rejoice Boswell

May 30, 2025

5  out of  5
rating by Rejoice Boswell
"I had the pleasure of working with Natasha at State Farm, in Germantown. She was Amazing! Lots of patience and understanding. She was very helpful, as she explained the importance of having the right coverage. I highly recommend her!!!"
We responded:
"Thank you for your kind words regarding your experience with Natasha on our Germantown team. We look forward to continually working with you!"
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Cristal Gallegos

May 30, 2025

5  out of  5
rating by Cristal Gallegos
"Looking a homeowners insurance sure can be stressful and expensive. My Mortgage officer recommended State Farm, and after speaking with Natasha the very first time, I knew this was the one. She made sure to include all the coverage i asked for and then some. She was there to answer any questions i had and made the process as smooth as possible! I would most definitely be referring my friends over to her!"
We responded:
"Thank you, Cristal! We look forward to working with you going forward. Thank you for highlighting your experience with our team member, Natasha!"
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Donna Wilkinson

May 30, 2025

5  out of  5
rating by Donna Wilkinson
"I was in the market to find lower rates on my car and home insurance. Natasha Poluga is extremely knowledgeable about the policies. She increased my coverage and saved me a lot of money. I’ll recommend her to my friends and family in the future."
We responded:
"Thank you, Donna! Natasha is a true asset to our team. We appreciate your acknowledgement of her hard work. We look forward to working with you!"
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Averi

May 30, 2025

5  out of  5
rating by Averi
"Natasha is great. Beat my rates from everyone else with better coverage. super responsive - even lets me text her! Auto & house bundle package 🥰"
We responded:
"Averi, thank you for your kind response regarding your experience with Natasha on our Germantown team. We look forward to working with you!"
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Parker Keener

May 29, 2025

5  out of  5
rating by Parker Keener
"JD was extremely knowledgeable, efficient, and professional. Would highly recommend him for your insurance needs."
We responded:
"Parker, thank you for your kind words and response towards your experience with JD at our Germantown location. He is a great asset to our team. We look forward to continually working with you!"
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Rachel Lambert

May 24, 2025

5  out of  5
rating by Rachel Lambert
"Natasha was so helpful and had great communication"
We responded:
"Rachel, thank you for highlighting your experience with Natasha. She is a true asset to our team. We appreciate you and look forward to continually working with you on your insurance needs!"
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Ava Cox

May 7, 2025

5  out of  5
rating by Ava Cox
"Natasha was so helpful in setting up renters insurance for me!! Very thankful for her help!!"
We responded:
"Ava, thank you for the shoutout for our team member, Natasha with our Germantown team. It means a lot to her and to the whole team. We look forward to working with you!"
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William Suggs

May 1, 2025

5  out of  5
rating by William Suggs
"Needed some renters insurance ASAP. Natasha was super nice and took care of me and had me set up same day. I think it MIGHT have taken an hour—maybe less—and I got a good price. Definitely grateful to her."
We responded:
"William, thank you for your kind review. It truly means a lot to Natasha and our Germantown team!"
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Patty Harper

April 29, 2025

5  out of  5
rating by Patty Harper
"Natasha made getting renters insurance so fast and easy! She was awesome and the rate was super affordable! Two thumbs up and 5 Stars!"
We responded:
"Thank you, Patty, for your review of Natasha and our Germantown team regarding your renters insurance purchase. We appreciate you putting your trust in our team and look forward to working with you!"
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AG Motorsports LLC

April 22, 2025

5  out of  5
rating by AG Motorsports LLC
"we have been working with Natasha and Caleb for years and they have been great to work with, highly recommended and if possible i would leave more than 5 starts."
We responded:
"Wow, great review. We are happy to hear about your experience with Natasha from our Germantown team. It means a lot to us!"
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Alexis Dunn

April 18, 2025

5  out of  5
rating by Alexis Dunn
"JD was great! Very informative and helpful"
We responded:
"Thank you, Alexis! JD is a true asset to our team and we are fortunate to have him. We look forward to continually working with you!"
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Jeff Spencer

April 11, 2025

5  out of  5
rating by Jeff Spencer
"Great to work with, made process easy, answered all my questions, explained everything quite well. Would highly recommend. Made choosing insurance a breeze."
We responded:
"Jeff, we greatly appreciate your business and your kind review of your experience with our office!"
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selene gonzalez

April 10, 2025

5  out of  5
rating by selene gonzalez
"J.D. is such a pleasure to work with! He is professional and very knowledgeable in his field. My husband and I appreciate how he presents all our options to us with detail before we make a decision. He is easy to get in touch with and is always happy to help!"
We responded:
"Thank you, Selene. JD with our Germantown team is great! We are fortunate to have him and we look forward to working with you!"
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Joe Montgomery

March 31, 2025

5  out of  5
rating by Joe Montgomery
"They look out for their customers"
We responded:
"Thank you, Joe! That means a lot to me and our team!"
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Charlie Cocroft

March 29, 2025

5  out of  5
rating by Charlie Cocroft
"Natasha was amazing 10/10 will recommend!!!!"
We responded:
"Hey Charlie! Thank you for highlighting your experience with Natasha, on our Germantown team. We are very fortunate to have her with us!"
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P Frazier

March 29, 2025

5  out of  5
rating by P Frazier
"If you are looking for the right person to help with any type of insurance that person would be Ms. Natasha , she was so sweet and so helpful! I had so many questions and she answered them all plus some ! I would highly recommend her for anyone that needs help with insurance! Thank so much Ms. Natasha"
We responded:
"Thank you for taking time to review your experience with Natasha on our Germantown team. It means the world to her and to us. We look forward to continuing to work with you!"
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Jaliyah Brown

March 29, 2025

5  out of  5
rating by Jaliyah Brown
"Natasha was great and made the process very easy!"
We responded:
"Thank you, Jaliyah! Natasha is a great asset to our team!"
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Jackie G.

March 29, 2025

5  out of  5
rating by Jackie G.
"Natasha Poluga was very helpful and knowledgeable with my husband and me getting supplemental life insurance and switching our auto and home owner’s insurance. She answered all of our questions, saved us a ton of money our monthly premiums and took care of handling everything quickly. I highly recommend her for anyone looking for an honest, professional insurance agent!"
We responded:
"Thank you, Jackie. I am glad to hear you had a good experience with Natasha, on our Germantown team, when looking at life insurance needs. We are grateful for the review and look forward to continually working with you!"
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Cara Phelps

March 26, 2025

5  out of  5
rating by Cara Phelps
"We do a lot of work with Caleb and have received nothing but professionalism and tact from him and his team. Such a pleasure to work with!"
We responded:
"Cara, thank you for saying so! We appreciate you and hope you enjoy the week ahead!"
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Alan Grissom

March 26, 2025

5  out of  5
rating by Alan Grissom
"Caleb helped me get the plan i needed and made the process smooth as a river rock. Thank you guys"
We responded:
"Thank you, Alan. You have been a joy to work with and we appreciate you highlighting your experience with our Germantown team!"
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Travis Peeler

March 11, 2025

5  out of  5
rating by Travis Peeler
"Five⭐⭐⭐⭐⭐ to Natalie. Great experience good job"
We responded:
"Travis, thank you for your review of your experience with our Germantown team. It means a lot to us. Enjoy your week!"
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Patrick Haralson

March 7, 2025

5  out of  5
rating by Patrick Haralson
"Caleb Hollingsworth and JD Leavell are fantastic to work with. Any time I have any insurance needs, from business to personal, I reach out to them first. Quality people who do quality work in a timely fashion. Hard to beat!"
We responded:
"Patrick, thank you for your kind review regarding your experience with our Germantown team. It means a lot to us and we thoroughly enjoy working with you!"
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Ebony Turnage

February 28, 2025

5  out of  5
rating by Ebony Turnage
"Excellent service amazing customer service and support ."
We responded:
"Ebony, I really enjoyed our time together. You are such a nice soul and I enjoy our meetings. Enjoy your weekend!"